People Skills…a Lost Art?
Can people skills be developed? Yes, people skills can be developed.
People come in all shapes and sizes with unique and different personality types. There are four main personality – behavioral types: Dominant, Interactive, Steadiness and Conscientious. We may have all of these behavioral styles in varying degrees in each of us. We may also need and use these behavioral styles in different situations and with different people.
People are individuals with as many similarities as differences from one person to the next. To communicate more effectively, each person will require you to communicate with them in their own individual preference style, using their language style, similar body gestures and pitch, pace and intonation. The more you match and mirror someone, the stronger the connection becomes.
Discover the Behavioral Insight
Behavioral Insights: people exhibit all four behaviors in varying degrees of intensity.
D stands for Dominance and how you respond to challenges and problems.
I stands for Influence and your ability to influence others to your point of view.
S stands for Steadiness and how you respond to the pace of your environment.
C is about Compliance and Constraints and indicates how you respond to rules and procedures.
People who are “interactive” may have verbal diarrhea, use excessive words and reduce their stress by non-stop talking. The more they explain and talk, the less credibility and believability they have.Make sure your message is clear, succinct and to the point. Take time to plan your communication to ensure that you are taking the least amount of time to express the right level of thought in the most receptively simple manner.
Commend, Recommend, Commend– a three-step model for giving quality feedback :
Giving and receiving feedback is a key communication skill that is essential if you want to excel at developing long-term business relationships.I suggest that you first extend a sincere compliment, follow this with a practical suggestion for improvement and finish with sincere praise. Remember that truthfulness is a subjective view. What you may find distasteful in someone may be equally desirable from another person’s point of view.
Influence, How Other People Think and Act
We all have opportunities to influence how others think and act. We are able to shape the thoughts and actions of those around us each and every day.From something as simple as smiling and saying, “Hello” as a way of influencing someone’s mood, to leading by example during an intense period of change, there are many ways of either leading to or drawing out of others required behaviors and attitudes.
Attitude leads to an emotion. Emotions lead to an action. Focus on attitudes and you have a reliable way of predicting actions.
The Ambassador Skills DISC profiling gives insight in to yourself and others.
Give people the opportunity to express their concerns, disappointments and anger in a face-to-face meeting, gives you tremendous opportunity to improve the situation or help them see where their thoughts and feelings are misplaced.
Accept responsibility, share the work load, understand and acknowledge the differences.
Bring Out the Best in People
The idea of being people skilled is knowing how to bring out the best in others in any situation. By mastering the essential people skills, you dramatically increase your chances of achieving the best outcomes in your business and personal interactions
Become an Ambassador for yourself, your company and your country.